Delete my data
Luleå Hockey app · last updated 14 September 2026
You can ask us to delete your personal data, and you do not need to have the app installed to do it.
Email support@sportnova.se with the subject “Delete my data”. Send it from the email address you use for your account in the app, or from an address you linked to the account. If you do not, we cannot connect the request to your data. We confirm when it is done, within 30 days at the latest.
How to do it in the app
If you have an account in the app, it is faster there, and you get the result right away:
- Open the app.
- Go to the More tab.
- Tap your account at the top. This opens My account.
- At the bottom, choose Delete my data and confirm.
The account and all email addresses you linked are deleted in one step. To read exactly what is removed and what we keep, use the What is deleted? link directly below the button. The same information is under What we delete on this page.
If it says that you are signed out on the device, or you see no account under More, there is no account to delete on this phone. If you had an account before, or you are not sure, use the email route at the top of the page.
Remove address under Ticket addresses on the account page does something different. It unlinks an email address so that the tickets disappear from the app, but it does not delete the data we saved about you. To have your data deleted, choose Delete my data.
What we delete
- Your account in the app, and the sign-ins that belong to it. Every device you are signed in on is signed out.
- Your linked email addresses.
- Name and ticket data that we fetched from Tickster and saved about you: tickets, season passes, seats and validity.
- Any one-time codes that are about to expire anyway.
After the deletion we fetch no new data about you. The link is gone, so there is nothing for the app to fetch.
The identifier for your phone is not in the list above. It belongs to the app on the phone and not to the account, and it is not removed when the account is deleted. What it is and how to remove it is under The identifier for your phone.
What we keep, and why
Some data remains after a deletion. We did not forget it. It is data that we must keep by law, or data that protects you:
| What | How long | Why |
|---|---|---|
| Records of seats you returned | Seven years. The personal data in the records is removed 90 days after settlement. The game, the seat and the time remain. | The Swedish Bookkeeping Act. The club's settlement with you is based on the record. |
| Log of emails we sent to you | 25 months. The log does not contain your address in plain text. | We must be able to see if an email was delivered. |
| A block, if you blocked email from us | For as long as the block applies. If you have no block, there is nothing to keep. | The block is there for you. If we deleted it, we would start to email you again, which is exactly what you said no to. |
| Log of when our staff or the club's staff viewed personal data in the admin tool | Seven years. | The log shows which staff member viewed data and when. It holds nothing that identifies you. We keep it so that we can check afterwards how staff used the tool. |
| Technical logs | The retention period of the provider. | Your email address is never written to the logs. |
Your tickets and season passes stay with Tickster. You bought them there, and the deletion only covers the data the app holds about you. If you want Tickster or Luleå Hockey to delete their own data about you, contact them. We cannot delete data in their systems.
The account in the app has no password. You sign in with a one-time code that we email to you.
The identifier for your phone
The identifier that the app creates for your phone is not the account, and it is not removed when you delete the account in the app. On iPhone it stays in the secure storage of the phone, even if you uninstall the app. On Android it is removed with the app, but when you install the app again, the app calculates the same identifier from the Android ID of the phone. You are signed out when you install the app again.
To give the phone a new identifier, go to the More tab in the app, then Settings, then Reset app identity. If you want us to remove the identifier and the data that belongs to it, write that in the email at the top of the page. That is the only way to remove that data.
How long it takes
If you delete in the app, it happens right away. If you email us, we reply within 30 days at the latest, usually sooner. The GDPR gives us one month. We say 30 days and aim to finish well before that.
If we need to check that the request comes from you, we contact you at the same address. We never ask for passwords or payment details.
Contact
Sport Nova AB, company registration number 559057-4629
Segelvägen 33, 973 41
Luleå, Sweden
support@sportnova.se
More about which data we process and why is in the privacy policy. If you are not satisfied with how we handled your request, you can complain to the Swedish Authority for Privacy Protection (IMY), www.imy.se.